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Homepage > Q&A > International Policy
International Policy
This international shipping policy is applicable to BDD Co. and/or www.bddco.com website orders. We accept orders from the following countries or regions: Australia, Austria, Belgium, Brazil, Canada, Chile, China, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Guam, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, South Korea, Latvia, Lithuania, Luxembourg, Macau, Malta, Netherlands, New Zealand, Northern Mariana Islands, Norway, Philippines, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates , United Kingdom, United States, US Virgin Islands and Vietnam.
Please email service@bddco.com to contact our customer services for more details.
Importer of Records
The importer of record refers to the importer, whether the entity or individual, who is responsible for ensuring that goods are imported in accordance with the laws and regulations of the destination country or region. The importer of record is responsible for paying all the import duties, taxes, and fees assessed by customs or the carrier.
For all the countries or regions in which BDD Co. accepts orders from, the recipient is the importer of record. The recipient must ensure the imported goods are in accordance with the laws and regulations of the destination country. During the delivery process and before the goods delivered to the recipient’s hands, the customs of the destination country or region might levy duties, taxes, administrative expenses or any other expenses on the goods. The recipient will need to take full responsibility of paying for such charges and expenses under any circumstances.
Ownership and Risk
The products’ ownership and risk of loss will be transferred to the recipients once the shipments have been picked up by the carrier from BDD Co.
Restrictions
Whether the products are eligible to be shipped to the destination country or region would be depended on the local ordinances and restrictions.
Shipment
All international orders are shipped via FedEx International Priority®. Once the order exceedscertain value, customers will not need to pay for any shipping fees. If there is any question about the expected shipping time, please note that you can contact our customer service at service@bddco.com or simply use the FedEx tracking number to check the delivery schedule onFedEx Tracking System.
Asset Protection
All international orders are fully insured, which ensures that every order shipment is risk-free. Every order is insured and under protected by a premier global insurance company from the time it leaves BDD Co. to when it arrives at your door. The insurance costs are equivalent to 0.32% of the order value and will be applied during the checkout process. However, the insurance costs for orders to the UAE and China might not be the same and if the order value exceeds the limit set by the insurance company, this fee will be fine-tuned. After you complete the purchase process, the insurance agreement details and claim procedures will be sent to your e-mail. In order to strengthen the safety of the shipments, BDD Co. may require recipients to sign for receipt in order to verify the identity.
Order Payment
BDD Co. accepts the following currencies: Australian Dollar (AUD), Canadian Dollar (CAD), Czech Koruna (CZK), Danish Kroner (DKK), Euro (EUR), Great British Pound (GBP), Hong Kong Dollar (HKD), Hungarian Forint (HUF), Israeli New Shekel (ILS), Japanese Yen (JPY), Mexican Peso (MXN), New Taiwan Dollar (TWD), New Zealand Dollar (NZD), Norwegian Krone (NOK), Philippine Peso (PHP), Polish Zloty (PLN), Renminbi (RMB), Russian Ruble (RUB), Singapore Dollar (SGD), Swedish Krona (SEK), Swiss Franc (CHF), Thai Baht (THB), United States Dollar (USD).
For more details, please visit BDD Co. International Currency and Payment Method.
Once your order value reaches the minimum order value, the order’s shipping charges will be exempted. For more details, please visit the Free Shipping Policy.
Customs, Duties And Taxes
Your order may be imposed import duties, taxes, customs fees and other charges by the customs office of the destination country or region. These additional charges and fees required by customs clearance are the responsibility of the recipient and shall be paid by the recipient. When your orders arrive to the customs office of the destination country or region, either the appointed logistics carrier or customs office will contact you directly and arrange the payment of any charges.
Common Clearance Fees
Security Surcharge - A security fee may be imposed as the carrier is required by the heightened international security to make ongoing expenditures to meet more strict international security conditions.
Advancement Fee - In some cases, the carrier may pay duty and tax charges on the customer’s behalf in advance, in order to expedite customs clearance. For example, when the customs office of the country or region requires paying the customs charges before customs clearance. An advancement fee will be assessed and billed to the customer.
Warehouse Fee – If duties and taxes are not paid or your order is unable to be delivered, you may be charged a warehouse fee.
The following table listed out the estimated tax and duty rates and other customs charges in different countries or regions, but the charges listed below may not equal to the actual amount charged by the customs. BDD Co. has no control over these charges. For more information on customs, duties and taxes, please contact your local customs office.
Australia
Estimated Duty Rate Estimated Tax Rate Order Value Import Declaration Fee The Total Estimated Duty and Tax Rate
Loose diamonds:0%
Order value below AU$ 1,000: 0%
Other orders: 5%
10%
Order value below AU$ 1,000: 0%
Between AU$1,000 to AU$10,000 All AU$10,000 or more 0% to 15.5%
AU$50.00 AU$152.00
Note: It might also include Australian Quarantine and Inspection Service Fees (AQIS): AU$33.00
Website: www.customs.gov.au
From outside Australia (61) 2-6275-6666, From Australia 1300-363-263
Guam
Estimated Duty Rate Estimated Tax Rate Order Value Import Declaration Fee The Total Estimated Duty and Tax Rate
0% 4% Order value below US$1,000 0% 0% to 4%
Website: www.cqa.guam.gov
Phone: (671) 475-6220
Hong Kong
Estimated Duty Rate Estimated Tax Rate Order Value Import Declaration Fee The Total Estimated Duty and Tax Rate
0% 0% 0%
Website: www.customs.gov.hk
Phone:(852)2815-7711
Japan
Estimated Duty Rate Estimated Tax Rate Order Value Import Declaration Fee The Total Estimated Duty and Tax Rate
Loose diamonds 0%
Other products: 0% to 5.5%(depends on the country of manufacture)
8% 8% to 13.5%
Note: After recipients receive the parcel, customers may need to pay the FedEx Advancement Fee of JPY 500.
Website: www.customs.go.jp
From outside Japan: (81) 3-3529-0700, From Japan: 03-3529-0700
Macau
Estimated Duty Rate Estimated Tax Rate Order Value Import Declaration Fee The Total Estimated Duty and Tax Rate
0% 0% 0%
Website: www.customs.gov.mo
Phone:(853) 2896-5001
New Zealand
Estimated Duty Rate Estimated Tax Rate Order Value Import Declaration Fee The Total Estimated Duty and Tax Rate
Loose diamonds 0%
Other products: 0% to 5% (depends on the Country of manufacture)
15% Order value exceed NZ$1,000 Import fee: NZ$24.75
Biosecurity Systems Entry Levy fee: NZ$12.50
15% to 20%
Note: Customer is required to provide a free Importer Number in order to receive the parcels, and that number will be issued within 1-3 days after you submitting the application form to the Customs.
From outside NZ: (64) 9-300-5399, From NZ: 0800-428-786
Northern Mariana Islands
Estimated Duty Rate Estimated Tax Rate Order Value Import Declaration Fee The Total Estimated Duty and Tax Rate
0% 5.75% 5.75%
Phone:670-664-1607
Puerto Rico
Estimated Duty Rate Estimated Tax Rate Order Value Import Declaration Fee The Total Estimated Duty and Tax Rate
0% 5.75% 0%
Website: www.cbp.gov
From outside U.S.: (703) 526-4200, From NZ: 1-877-CBP-5511
Singapore
Estimated Duty Rate Estimated Tax Rate Order Value Import Declaration Fee The Total Estimated Duty and Tax Rate
0% 7% 7%
Note: the recipients, as the importer of record, should take the responsibility to work with the local authorities and resolve any products and taxes related issues. If a customer wants a GST refund because of an order is returned or because of a resize, repair or exchange order is assessed GST tax, the customer will need to compliance with the relevant procedures with the Singaporean authorities in handling such refund procedures by themselves. BDD Co. is not able to control tax assessments and refund decisions which are made by the Singapore tax authorities. It may take up to 30 business days to fulfill the requests of copies of shipping documents that are needed to apply for tax refund.
Website: www.customs.gov.sg
(065) 6355 2000
Taiwan
Estimated Duty Rate Estimated Tax Rate Order Value Import Declaration Fee The Total Estimated Duty and Tax Rate
0% 5% 5%
Phone:02-24222310
United Arab Emirates
Estimated Duty Rate Estimated Tax Rate Order Value Import Declaration Fee The Total Estimated Duty and Tax Rate
Loose diamonds 0%
Gold Jewellery: 1%
Gold and Diamond Jewellery: 1.5%
All Other Jewellery: 5%
0% 0% to 5%
Note: Duties set by the UAE are non-refundable.
Phone:0097 06 5282216 / 0097 06 5282666
US Virgin Islands
Estimated Duty Rate Estimated Tax Rate Order Value Import Declaration Fee The Total Estimated Duty and Tax Rate
0% 0% 0% to 5%
Website: www.cbp.gov
Limitations
Please note that products shipped to the destination country or region may not comply with its laws or regulations, which including standards, specifications, and labeling requirements. The customer is responsible in determining whether the products are lawful and legally imported into the destination country or region.
Privacy
International shipping parcels may be opened and inspected by the destination country or region customs authorities. Information related to your orders and the products may be passed on to the shippers and the customs authorities in order to complete the formalities of the customs clearance.
Returns
In order to maximize customers’ shopping experience satisfaction, our Return & Refund Policy is very flexible. You are able to return or exchange the product for any reasons within 7 days from when it was received. However, the products must remain their original purchase conditions and has no custom engraving.
Terms and Conditions updated on April 13, 2017.